Quality One is happy to announce the addition of George Rifford as its new Director of Quality & Reverse Logistics.

Bringing over 15 years of experience in the mobile industry leading quality and customer care for LG and Sprint, Rifford’s experience, knowledge, and passion for quality are an excellent fit for Quality One’s rapidly expanding Reverse Logistics business unit, which boasts a team of certified technicians ready to service and repair many types of devices on behalf of carriers and OEMs. With the ability to perform Level 0 – Level 2 repairs, Quality One’s technicians are capable of anything from resetting devices to factory default to repairs that are more aligned with triage support. All repair services are handled in house, and executed onsite at our warehouse facility in Orlando, Florida.

“We couldn’t be happier to add a leader of George’s caliber to our team,” said Victor Anez, Quality One’s Chief Operating Officer. “George has an incredible work ethic, and with his strong industry relationships with customers, suppliers and manufacturers, he will surely be an asset to our growing organization” continued Anez.

Rifford agreed, stating “The position that Quality One occupies in the wireless space is strategic and exciting, and I’m really honored to utilize my skills, talents and previous experience to truly solidify the organization’s place as a leader in wireless reverse logistics.”

Quality One is pleased to announce the promotion of Mick Olinik from Vice President of Marketing Technology to the role of Chief Information Officer, replacing the retiring Garrett Grainger who had served at the position for the previous eight years.

A proven technology veteran, Mick is a seasoned technical business strategist who’s worked extensively with the Web since the mid 1990s. As such, Mick’s had the luxury of having a front row seat to the technical development and sociological trends of online marketing technologies from their very beginnings, bringing a rare depth of experience and expertise to all of his endeavors. Further, Mick is a best selling author and has been featured as an educator and a speaker at a variety of industry conferences.

In addition to overseeing Quality One’s technical operations, Mick will also be tasked with a variety of structural improvements, including modernizing the organization’s white label commerce offerings and infrastructure, streamlining the organizations internal systems and creating additional technical efficiencies in every area of the company.

“After spending over 20 years developing individual digital business systems in a variety of industries, it’s already been an incredibly rewarding challenge to bolster an organization as well respected and entrenched in a variety of different industries as Quality One,” said Mick. “The opportunity to take far greater control of those processes and the organization’s technical direction is nothing short of an honor, and I’m excited to take the reins and lead this organization with innovation and ferocity.”

Regarding the hire, Chief Executive Officer John Chiorando said, “Mick’s presence as the head of Quality One’s Technical Operations Department in the form of our new Chief Information Officer brings a level of energy, optimism and innovation that I’m personally thrilled to install into our organization. His concepts and implementational strategies are innovative and effective, and I’m excited to see where we can go technically under his guidance and leadership.”