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Elite, Cost Effective 3PL

Because of Q1’s unique relationship in bringing new devices to market for all Tier 1 Carriers, and most Tier 2 Carriers and MVNOs, we represent a unique opportunity for companies seeking forward logistics and reverse logistics services.

Q1 is a female/minority-owned business, thus allowing you to qualify for your diversity spend.

Leverage Existing Infrastructure

Utilizing Q1 for your forward and reverse logistics services has the potential to represent significant cost savings for your organization, as we already have all of the required infrastructure in place, a full set of ISO and R2 Recycling Certifications, and three decades of experience working with Tier 1 Carriers.

Warehousing

Our state-of-the-art, temperature-controlled warehouse facility allows us to provide warehousing, staging, and repair operations. We are a well insured, UL3 security designated facility.

Device Reflash & Custom Reprogramming

Our hardware and software capabilities allow us the capacity to refresh devices in bulk and reprogram them to your specifications, so that you can ship with the software and apps that are strategically beneficial to you right out of the gate.

Hardware Rework

Q1’s hardware reworking capabilities included pad printing and custom etching, all of which we can perform custom rekitting on to ensure that your packaging is handled exactly as you intend.

Quality Control

Every piece that ships from our warehouse goes through a rigorous, systematic quality control process to ensure that your products are shipping out exactly as you expect and intend.

CPFR Forecasting

Our team at Q1 assists in managing weekly CPFR calls between the carrier and the supplier as well as any other pertinent parties, so that collaborative planning, forecasting and replenishment are perpetually kept up to date and handled appropriately.

On-site Hardware Engineering

Q1’s hardware engineering capabilities allow us to flash devices in bulk efficiently and with a high level of capacity.

On-site Custom Software Development

Q1’s in-house software engineers excel at creating new software and installing revised software in bulk to repurpose and refactor device inventory before shipping it back to its intended destination.

Device Repair Capabilities

Our hardware and software engineers are able to effectively perform device triage repair up to level 2, eliminating the need to send most devices out for further repair and increasing time and efficiency.

Call Center Integration

Q1 operates a dedicated, American-based call center in Port St. Lucie, Florida with over 600 dedicated customer support professionals waiting to help your customers both over the phone as well as via email and web-based chat 24 hours a day, 7 days a week.

Our support professionals can field product questions and provide technical support, assist with device activations, order tracking, and insurance exchange. Further, they are support agents are multilingual, with fluencies in English, Spanish, Portuguese, and Mandarin Chinese.

Future Services: Fleet & Line Haul Trucking

Q1 has plans in the short term to introduce fleet and line haul trucking services from our warehouse in Orlando to specified locations, including Dallas, Memphis, and Indianapolis.

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About

Founded in 1993, Q1 has since become a global leader in wireless distribution. How? By offering streamlined, tailored solutions to wireless carriers and manufacturers.

Solutions that span the entire product lifecycle.

Location

7651 Southland Blvd
Orlando, FL 32809

Hours: 9am-5pm M-F

Connect with Us

Q1 LLC. is an R2 Certified Facility
Q1 LLC. is ISO 9001:2015 & ISO 14001:2015 Certified
Q1 LLC. is OHSAS 18001:2007 Certified

© Copyright 2019, Q1 LLC. All rights reserved.

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