End-to-End Managed White Label E-Commerce Website Solution

End-to-End Managed White Label E-Commerce Website Solution

Q1 delivers comprehensive, managed end-to-end customizable solutions for your entire e-commerce storefront that goes well past traditional online ordering functionality and management. We’ll source, operate and manage your entire E-Commerce operation on your behalf across the entire customer journey, and under your brand while mitigating almost all of your risk and liability.

Our service offerings include options for web and phone-based customer support, providing both the technology to seamlessly make it happen as well as the human resources to take care of your customers in a friendly and capable manner. You’ll also enjoy access to our significant existing inventory of digital devices that you can sell immediately without the need to incur additional stock, while retaining the flexibility for Q1 to warehouse your products and drop ship on your behalf.

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Modern Web Technology

The technology that drives the Internet changes all the time, and Q1’s e-commerce division surfs the bleeding edge of that constant change.

We leverage optimized content funnels & sales funnels with enterprise-grade e-commerce platforms and marketing automation to produce exceptional results for our clients.

All e-commerce websites that we operate on your behalf have redundant back ups, are secure, function flawlessly on all desktop, tablet and mobile devices, and are optimized for the best customer experience possible in each environment.

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Active Marketing, Creative Implementation, and Third-Party Tools

Q1 augments your external marketing efforts with custom backend internal search engine optimization (SEO), ensuring that your website's code base is standardized and ready to be crawled and effectively indexed by search engines. Further, our Creative Department can design and place graphics and web banners to support your external marketing efforts so you can get to market more easily.

As an optional benefit, Q1 can also provide you with insight and control over third party inbound marketing services, including cross-domain social proof tools and Facebook & Instagram paid advertising platforms.

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Third Party Marketplace Distribution

Getting prospects to your website and converting them is at the core of every ecommerce strategy, but it's equally crucial to identify third party marketplaces where you ideal customers are already congregating and automate the insertion of your products in those spaces as well.

Q1 has relationship with a bevy of third party marketplaces that we routinely work with and can get your products into to increase revenue, including Amazon, NewEgg, TigerDirect, eBay, Google Storefront, BestBuy, Frye's Electronics, and B&H Photo, amongst others.

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Product Fulfillment

One of the most unique considerations in working with Q1 are our warehousing and fulfillment capabilities. We offer comprehensive drop shipping and Pick & Pack services, fulfilled custom to your specific time-based requirements. We also offer pad printed / etched logos, and customized packaging on an as needed basis.

Additionally, as a preferred Tier 1 distributor, Q1 also houses a large, existing digital device product inventory that you can take advantage of, allowing you the ability to sell our in-house product without the need for you to purchase and store additional inventory.

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Integrated Call Center

Q1 operates a dedicated, American-based call center in Port St. Lucie, Florida with over 600 dedicated customer support professionals waiting to help your customers both over the phone as well as on via email and web-based chat 24 hours a day, 7 days a week.

As an ecommerce partner with Q1, you'll receive a dedicated toll free phone number and support email address, and our professionals can field product questions and provide technical support, assist with device activations, order tracking, and insurance exchange.

Our professionals are multilingual, with fluencies in English, Spanish, Portuguese, and Mandarin Chinese.

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Risk Mitigation

Coping with risk, liability and fraud are significant challenges in today's ecommerce space, and you entirely remove your liability exposure when you become an ecommerce partner with Q1.

All of our ecommerce solutions are PCI compliant and have mobile fraud protection baked in, complete with advanced artificial intelligence, and IP proxy detection and geo-location to defeat fraudulent transactions. Additionally, our pricing includes a chargeback reserve, mitigating chargeback risks for you as our partner.

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Integrated Consumer Financing Partners

Q1 is integrated with several financing and leasing partners, each with different advantages for your customer base.

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RMA

All of our ecommerce services include detailed RMA and return instructions to customers which are also readily available online and can be wholly supported by our integrated call center.

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Analytics & Reporting

Customizable reporting is provided to all ecommerce partners, with metrics including unique visitors per day, transactions per day, revenue, conversion rate, product sales breakdowns, and call center breakdowns. Further, utilizing our state of the art ERP system will save you massive startup and infrastructure fees.

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Expert Management

Q1's ecommerce division is led by a team of highly experienced IT and Marketing Technology professionals, each with over two decades of ecommerce sales and marketing experience. Our seasoned expertise allows us to anticipate challenges and innovate upcoming trends on your behalf, so you can have confidence that your ecommerce business is being run as aggressively and efficiently as possible.

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