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Scalable Call Center Services

Q1 operates a dedicated, American-based call center in Port St. Lucie, Florida with over 600 dedicated customer support professionals waiting to help your customers both over the phone as well as via email and web-based chat 24 hours a day, 7 days a week.

New Agent Training

Q1 can leverage our state-of-the-art on-site training facilities and use your existing materials to teach CSRs the ways and culture of your business and then manage them on your behalf, or we can work with you to develop that plan and then take it from there!

White Glove Support in Multiple Languages

Our support professionals can field product questions and provide technical support, assist with device activations, order tracking, and insurance exchange. Further, they are support agents are multilingual, with fluencies in English, Spanish, Portuguese, and Mandarin Chinese.

Sales Augmentation

Through rigorous training and paired strategy, Q1 can use customer service to do more than simply provide support - we can provide you with additional skilled inside sales people capable of having thoughtful, knowledgeable conversations about your products and services and helping increase sell-through.

Technical Reliability

Q1’s call center operates 24x7x365, with fully redundant networks, internet and power systems.  Further, we are equipped with automated Diesel back up power to ensure that we never lose the capability to assist you and your business to the best of our ability.

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About

Founded in 1993, Q1 has since become a global leader in wireless distribution. How? By offering streamlined, tailored solutions to wireless carriers and manufacturers.

Solutions that span the entire product lifecycle.

Location

7651 Southland Blvd
Orlando, FL 32809

Hours: 9am-5pm M-F

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Q1 LLC. is an R2 Certified Facility
Q1 LLC. is ISO 9001:2015 & ISO 14001:2015 Certified
Q1 LLC. is ISO 45001:2018 Certified

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