Privacy Policy
At Q1W LLC (referred to as “Company,” “us” or “we”), we recognize that your privacy is important. This Policy discloses the privacy practices for the Company’s family of Websites (collectively, the “Site”), as well as related products and services we may offer to you (collectively referred to as the “Services”). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions of Use, and that by accessing or using our Site, you agree to be bound by the Site’s terms and conditions, as well as this Policy.
We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and by updating any privacy information on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.
This Privacy Policy also may apply to personal information provided to us by consumers who engage with us through social media. Please contact us at [email protected] if you have questions about whether this Privacy Policy applies to specific personal information connected with social media.
This Privacy Policy does not apply to websites and other online services operated by other organizations. Those other websites and services follow their own privacy policies, not this Privacy Policy. Please make sure to check those privacy policies so you know how your information is handled.
If you have any questions about this Policy, please feel free to contact us at: [email protected]
IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
- Types of Information We Collect
In order to better provide you with access to information about Cell phones, routers, modems, IoT devices and security systems as well as other services offered on the Site, we collect two types of information about our users: Personally Identifiable Information (“PII”) and Aggregate Information.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as registering for an account, purchasing a product or service, or sending us feedback, we may ask you to provide certain information about yourself.
Examples of PII may include your first and last name, email address, mailing address (including zip code), and telephone number, and other identifying information. When ordering products or services on the Site, you may be asked to securely provide a credit card number to one of our third-party providers.
Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.
- How We Collect and Use Information
We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting a form or transmitting other information by telephone or letter; or (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, to prevent your PII from being stolen or intercepted. Additionally, your credit card information is never stored on our servers or is encrypted and stored on a restricted-access database that is away from our main Site and only accessible by authorized users.
We will primarily use your PII to provide product or service offerings to you. We will also use certain forms of PII to enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our product and service offerings, and customize our Site’s content, layout, and services. We may use PII to deliver information to you and to contact you regarding administrative notices. Finally, we may use your PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use, and this Privacy Policy.
We may also collect or our third-party advertising partners may collect, certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. Our third-party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at out Site.
- Cookies
Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the Services we make available to you. However, we do not use cookies to track your browsing behaviors.
We may also use an outside advertising partner to display banner advertisements on our Site. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party advertising partners with any of your PII or information about your purchases. We and our third-party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our Site in the same manner as above, but we will not disclose any PII to them.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
- Release of Information
We will not sell, trade, or rent your PII to others. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver products or services to you. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.
We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed the respective privacy policies of those providers and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this Site, including our Advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each Site’s privacy policy. We are not responsible for the policies or practices of third parties.
Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
- Updating and Correcting Information
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at:
Q1W LLC.
7651 Southland Blvd.
Orlando, FL 32809
Attn: Privacy Compliance Officer
Email: [email protected]
Please include your name, address, and/or email address when you contact us.
We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
- User Choices on Collection and Use of Information
We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
- Security of Your PII
At our Site you can be assured that your PII is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
- We work hard to ensure that the data we collect is reliable, accurate, complete, and current. We encrypt all PII, to prevent unauthorized parties from viewing such information when it is transmitted to us. We also only keep collected information indefinitely and use it only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
- We limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account to allow them to troubleshoot problems you may be having with the Site. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
- Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection.
- Finally, access by you to your PII is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone.
In order to most effectively serve you, credit card transactions and order fulfillment are handled by established third party banking institutions and processing agents (such as PayPal, Klarna, Affirm, Smart Pay, etc.). They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
- Miscellaneous
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e., your name, email address, etc.) in the discussion forums or other public areas on this Site, that information, along with any information disclosed in your communication, can be collected, and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Site Terms of Use Agreement for our Site Conduct policies.
If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your PII, or our privacy practices, please contact us at: [email protected]. You can also reach our Privacy Compliance Officer by sending written correspondence to:
Q1W LLC
7651 Southland Blvd.
Orlando, FL 32809
Attn: Privacy Compliance Officer
- International Transfers
As we are a company located in the United States (“US”), please note that your personal data will be transferred and stored in the US in order to provide our services to you, or if applicable, we will obtain your consent.
To the extent the GDPR applies, for transfers of data to third parties located outside the EEA or the UK, we rely on the European Commission’s standard contractual clauses for the transfer of personal data to third countries (the “Model Clauses”), supplemented by any equivalent contracts issued by the UK’s data protection authority (“ICO”), as relevant, unless the data transfer is to a country that has been determined by the European Commission or the ICO as applicable, to provide an adequate level of protection for individuals’ rights and freedoms for their personal data. Please contact our Data Protection Officer at [email protected] should you wish to examine a copy of the Model Clauses.
- UK and EEA User Rights
If you are located in the EEA or the UK, you have certain rights in relation to your personal data:
- Access: You have the right to access personal data we hold about you, how we use it, and who we share it with.
- Portability: You have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Correction: You have the right to correct any of your personal data we hold that is inaccurate.
- Erasure: In certain circumstances, you have the right to delete the personal data we hold about you.
- Restriction of processing to storage only: You have the right to require us to stop processing the personal data we hold about you, other than for storage purposes, in certain circumstances.
- Objection: You have the right to object to our processing of your personal data.
- Objection to marketing: You can object to marketing at any time by opting-out using the unsubscribe/ opt-out function displayed in our communications to you.
- Withdrawal of consent: Where we rely on consent to process your personal data, you have the right to withdraw this consent at any time by emailing us at [email protected].
Please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. For example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests or where we are required by law to retain your personal data.
To exercise any of these rights, please contact us at [email protected] with specific attention to the Data Protection Officer. We will respond to requests to exercise these rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances).
If you consider that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. You may do so in the EEA member state of your habitual residence, your place of work or the place of the alleged infringement or, in the UK, you can submit a complaint to Information Commissioner’s Office (ICO).
- Residents of the United States
Additional disclosures related to collection, use, and disclosure of personal information for residents of certain US states.
Privacy Notice at Collection
For California Consumer Privacy Act of 2018 (CCPA) purposes, The Neighborhood Beverage Company, Inc. generally acts as a “Business” with respect to your personal information. A Business is like a Data Controller, which means that The Neighborhood Beverage Company, Inc. determines how and why the personal information that The Neighborhood Beverage Company, Inc. collects from or about you is handled.
This Notice at Collection of personal information describes our personal information collection practices when we are acting as the Business, including a list of the categories of personal information we collect, the purposes for which we collect personal information and the sources from which we collect personal information.
Although we already explain what personal information we collect and why above in this Privacy Policy, the CCPA requires that we make certain disclosures using the categories of personal information used in the definition of personal information in the CCPA.
Certain states, including California, require us to provide additional disclosures with respect to our collection, use, and disclosure of personal information. The information in this section is provided as a supplement to the rest of the information provided in this Privacy Policy. Please read the entire Privacy Policy for a full description of our privacy practices.
The personal information we collect about you includes information within the below categories of data. Note that the “category” of data listed below refers to the category of personal information as defined under California law and represents the categories of personal information that we have collected, and how it has been shared, over the past 12 months. Inclusion of a category in the list below indicates only that we may collect some information within that category. We do not necessarily collect all information listed in a particular category, nor do we necessarily collect all categories of information for all individuals. While the categories are as defined under California law, the disclosures below also apply to residents of other states as well.
We have disclosed personal information in each of the below categories with our affiliates and service providers, including marketing vendors, affiliates and bottler partners, and other third parties, as well as with government entities as necessary, for our business purposes within the last 12 months. We have not necessarily shared all information listed in a category. We have also shared your Internet or other electronic network activity information (as described further below) with our advertising partners.
| Category | Source | Purpose of processing |
| Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address. | Directly from you or from records we have about you while providing products or Services. |
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| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Directly from you or from records we have about you while providing products or Services. |
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| Protected classification characteristics under California or federal law (i.e., familial status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information). | Directly from you or from records we have about you while providing products or Services. | In limited circumstances, a subset of this data may be processed in connection with our operational functions, including considering your eligibility to enter a sweepstake or competition or purchase certain products. |
| Commercial information: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Directly from you or from records we have about you while providing products or Services. |
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| Internet or other electronic network activity: browsing history, search history, and information regarding your interaction with our Services. | Directly from you, automatically collected during use of the Services |
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| Geolocation data | Directly from you or automatically collected during use of the Services |
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| Audio, electronic, visual, thermal, olfactory, or similar information. | Directly from you or your interactions with our Services. |
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| Inferences (defined as “the derivation of information, data, assumptions, or conclusions from facts, evidence, or another source of information or data”) drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | We may make inferences from information obtained directly from you or from third parties. |
We also use this information to advertise our products and Services that might be of interest to you. |
In addition to the categories of information above, we also collect the following categories of sensitive personal information:
| Category | Source | Purpose of processing |
| Precise geolocation information | Directly from you or your interactions with our Services. | This information is necessary to administer your relationship with us, including meeting our legal obligations, and providing you with products and services, as applicable. It may also be processed in order to help detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and for compliance management. |
| Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account directly from you and our service providers. | Directly from you or your interactions with our Services. | This information is necessary to administer your relationship with us, including meeting our legal obligations, and providing you with products and services, as applicable. It may also be processed in order to help detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and for compliance management. |
While we have disclosed personal information to third parties, we have no actual knowledge that we have sold or shared such information on anyone under 16 years old.
Your Consumer Privacy Rights
Depending on your residency, the type of Personal Data collected, and subject to certain exemptions, you may have rights with respect to your Personal Data. We may choose to extend these rights to you even if we are not required to under applicable law:
- Right to access/know: You may have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties, or specific third parties, depending on your jurisdiction, with whom we share such information. You also have the right to know if we have sold or disclosed your personal information.
- Right to data portability: – In some instances, you may have the right to receive the information about you in a portable and readily usable format.
- Right to request deletion: You may have the right to request that we delete certain personal information that we have collected from you.
- Right to correct: You may have the right to correct inaccurate personal information about you. Note that correction requests are subject to certain limitations, and we may choose to delete rather than correct your personal information in some circumstances.
- Right to opt-out of sale, sharing or targeted advertising of personal information to third parties: Our disclosure of your personal information to third party advertising and analytics providers may constitute a sale under certain state laws and, in California, may also constitute “sharing” (which is a term used to address the sharing of information for advertising purposes). To the extent that our use constitutes a sale or sharing of your personal information, you have the right to opt-out by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our U.S.-facing websites, (b) opting-out of cookies in our U.S.-facing websites’ cookie preference center, or (c) submitting an opt-out request via email to [email protected].
- Right to opt-out of the processing of sensitive personal data: Certain Personal Data qualifies as “sensitive personal data” under U.S. Privacy Laws. Some U.S Privacy Laws require consent for the processing of sensitive personal data subject to certain exceptions and exemptions. You may have the right to revoke such consent, if applicable, and/or direct us to limit our use and disclosure of sensitive personal data if we use it beyond certain internal business purposes.
- Right against discrimination: We will not discriminate against you for exercising any of your rights. We will not deny you goods or services for exercising your rights; charge you a different price or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, because you exercised your rights; provide you a different level or quality of goods or services because you exercised your rights; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services as a result of exercising your rights.
- The right not to be subject to decisions based solely on automated processing: You may have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
Profiling
This section only applies in case we use automated processing on your personal information to evaluate, analyze, or predict your personal preferences. The consequences of such profiling for you, and the logic involved in such automated processing, may be that you receive targeted ads. You may have the right to access and obtain communication about the decision based on the profiling, including the logic involved and the consequences.
Depending on your residency, you may have the right to object to profiling that has legal consequences or similarly significant effects for you.
Depending on your residency, these rights may not apply to pseudonymous data if the information necessary to identify the consumer is kept separately and is subject to controls that prevent access to the information. Pseudonymous data is personal information that can no longer be attributed to a specific individual without the use of additional information, if the additional information is kept separately and is subject measures to ensure that personal information is not attributed to the specific individual.
Data solely retained for data backup or archive purposes is principally excluded from these rights until it is restored to an active system or next accessed or used for a sale, disclosure, or commercial purpose.
General Inquiries
For questions that don't fit the categories above, or if you're not sure where to start: