Enterprise Solutions

After-Sales Support

Complete customer care and reverse logistics management that extends the product lifecycle and maximizes value for carriers and device manufacturers. From call center support to end-of-life recycling, we handle the entire post-launch experience with precision and care.

Support Center

The Challenge

Device launches are only the first step - the real challenge lies in sustaining performance through ongoing support and lifecycle management. Manufacturers often struggle with handling high volumes of customer inquiries, coordinating warranty repairs, and processing returns without sacrificing quality. Adding to the complexity is the need for responsible, compliant electronic waste disposal. Without robust systems in place, these gaps can erode customer satisfaction and long-term brand loyalty.

Our Approach

Quality One delivers comprehensive after-sales support that transforms post-launch challenges into competitive advantages. Our integrated approach combines customer care, reverse logistics, and lifecycle management into a seamless operation that protects brand reputation and maximizes product value recovery.

Service Lab

Core Capabilities

We provide comprehensive customer care, reverse logistics, end-of-life management, and call center operations to support the entire product lifecycle while protecting brand reputation and customer satisfaction.

Customer Care
& Support

Comprehensive support and assistance given before, during and after customers purchase a...

Reverse Logistics &
Returns Management

Also known as Reverse Logistics, our comprehensive returns processing includes:Customer Returns Processing:...

End-of-Life
Management

Responsible disposal and recycling services that ensure compliance and maximize value recovery:EOL...

Call Center
Operations

Professional customer support with both Near Shore and Off-Shore capabilities:Scalable Operations: Flexible...

Quality &
Certifications

Our market entry services are backed by comprehensive certifications

ISO9001

9001:2015

Quality management systems ensuring consistent delivery

ISO14001

14001:2015

Environmental management for sustainable operations

ISO45001

45001:2018

Occupational health and safety standards

Responsible electronics recycling

WBENC

Certified

Women's Business Enterprise providing diversity advantages

Why Choose Quality One

We provide end-to-end support for your North American market entry—from carrier integration and device
certification to logistics, account management, technical support, and reverse logistics—through a cost-
effective, turnkey infrastructure.

360-Degree
Support Model

Quality One offers a fully integrated after-sales ecosystem, covering customer care, warranty, returns, and end-of-life services so nothing falls through the cracks.

Proven Scale
and Expertise

With hundreds of dedicated team members and years of experience in wireless device and carrier operations, we understand the nuanced challenges and solve them proactively.

Seamless
Operational Experience

Our approach aligns call-center support, reverse logistics, and lifecycle management into one fluent, consistent system that protects brand reputation and maximizes product value recovery.

Proven Track Record

#1

Workplace
recognition for 6
consecutive years

30+

Years Experience
bringing new products
to market

200+

Employees with
local engineering
expertise

500+

Devices launched
successfully across all
categories

Getting Started

Ready to enhance your after-sales operations with comprehensive support that protects your brand and maximizes product value? Contact Quality One today to discuss how our integrated after-sales solutions can transform your post-launch experience.

Contact our After-Sales Support team to learn more about our customer care, reverse logistics, and lifecycle management capabilities.